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Windows XP problem

Enabling Remote Assistance in the client computer

Remote Assistance allows you to invite a trusted person (a friend or computer expert) to remotely and interactively assist you with a problem. You can also use Remote Assistance to remotely assist a user who trusts you. This feature is useful in situations where detailed or lengthy instructions are required to reproduce or resolve problems.

Go to Start, Help and Support and choose:

Then choose:

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By default, this feature is disabled and the following may appear:

To enable Remote Assistance invitations to be sent from your computer, use these steps:

Right-click My Computer icon in the Desktop.
Select Properties.
Click the Remote tab.
Enable the following check box and then click OK.

"Allow Remote Assistance invitations to be sent from this computer"

see: Microsoft Knowledge Base:
http://